Refunds and cancellations

1. Before ordering opens

Choplan is preparing for private launch in Ilorin. No public paid orders are currently accepted. This policy will apply when payment-enabled ordering opens and will be shown to customers before checkout.

2. Cancelling an order

You may request cancellation before a participating restaurant accepts an order. If no charge has completed, no payment will be taken. If payment has completed, an eligible cancellation will receive a full reversal or refund to the original payment method.

Once a restaurant has accepted an order and begun preparation, cancellation is not guaranteed because ingredients and labour may already have been committed. We will show the applicable cancellation status and review exceptional circumstances fairly.

3. When a full refund is available

A full refund is available when:

• the restaurant rejects or cannot fulfil a paid order;
• the order is cancelled before restaurant acceptance;
• a duplicate payment is confirmed;
• a paid order is not delivered or made available for pickup due to a service failure; or
• applicable law otherwise requires a refund.

4. Missing, incorrect or unsuitable items

Contact us as soon as possible, preferably within 24 hours of fulfilment, with the order reference and a clear description of the issue. Photos may help us investigate incorrect, damaged or materially unsuitable items. Depending on the confirmed issue, the remedy may be a replacement, partial refund or full refund.

5. Delivery delays

Estimated times are shown before checkout but can change. A delay alone does not always qualify for a refund. If a material delay means the order can no longer reasonably be fulfilled, contact support so we can investigate and arrange the appropriate remedy.

6. Refund method and timing

Approved refunds are submitted to the original payment method. We aim to submit an approved refund within two business days of completing our review. The payment provider or bank may then require additional time to make the funds visible; timing will be confirmed with the customer when the refund is issued.

7. How to request help

Email management@drakonbase.group or call +49 1575 425 7996. Include your name, order reference, contact details and what went wrong. We aim to acknowledge customer-service enquiries within one business day.